Returns & Exchanges
At GO Industrial, we stand by the quality of our industrial equipment and offer a streamlined return process for items in original condition within 30 days of purchase. Whether you have received a faulty product or simply changed your mind, our goal is to ensure your operations remain uninterrupted with a fair and efficient resolution.
Initiate Your Request
Contact our customer support team or log into your account portal to submit a return authorization request with your order number and reason for return.
Receive Authorization
Once approved, you will receive a Return Merchandise Authorization (RMA) number and detailed shipping instructions via email.
Package Securely
Place the items in their original packaging, ensuring all manuals and accessories are included, and clearly mark the RMA number on the exterior of the shipping carton.
Inspection and Refund
Our technicians will inspect the returned goods within 3-5 business days of arrival, after which your refund or exchange will be processed to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing